Effective Date: February 8, 2012
Factory Buy Holdings LLC., (also doing business as Factory Buy Inc.) respects your privacy and takes your online safety very seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our website. The following information explains our online information practices and the choices you can make about the way your information is collected and used.
Thank you for accessing the website www.factorybuy.com ("Site") of Factory Buy Holdings LLC., (also doing business as Factory Buy Inc.) (all references to "FactoryBuy", "we", "us", and "our" refer to Factorybuy.com). We respect your privacy and want you to know about the policies we have in place to protect your personal information.
- How we collect, use, and (under certain conditions) disclose your personal information.
- The steps we've taken to secure your personal information.
- Your options regarding the collection, use, and disclosure of your personal information.
This Privacy Notice applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website to which this Site links or that links to this Site.
By visiting our Site, you accept the practices described in this Notice.
- How does FactoryBuy.com collect information about me?
- How does FactoryBuy.com use my personal information?
- Does FactoryBuy.com ever give out my personal information?
- How does FactoryBuy.com secure information collected about me?
- What choices do I have regarding FactoryBuy.com's collection of my information?
- Are children allowed to use FactoryBuy.com?
- Are there links to other websites?
- How does FactoryBuy.com use and disclose information collected from me offline?
- Where can I find updates to this policy?
How does FactoryBuy.com collect information about me?
We collect information from Site users in several different ways, with the goal of providing an efficient, meaningful, and customized shopping experience. For example, we can use your personal information to:
- Record and quickly retrieve information you've previously supplied
- Help you quickly find information, products, and services
- Create content that is relevant to you
- Alert you of new information about FactoryBuy and/or its products, and services
Registration and Ordering: In order to use certain parts of this Site or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, credit card type, and credit card number. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing, and internal marketing as well as to communicate with you about your order and our site.
Email Addresses: Several locations on the Site allow you to enter your email address for purposes including but not limited to: registering for free promotional notices, requesting notification when new brands or product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by FactoryBuy.com is completely voluntary and requires disclosure of contact information needed to notify winners and award prizes. We may post the names and cities of contest winners on our Site.
If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. FactoryBuy.com stores this information for the sole purpose of sending this one-time email. Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Log Files: Like most websites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
Product Reviews: We ask for an email address and location along with the submission of all product reviews. Your email address will be kept private, but your location will be visible to other users. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site. If you want your product review removed, please contact us.
Testimonials: With your consent we may post your testimonial along with your name. If you want your testimonial removed, please contact us.
- speed up navigation
- track site usage
- recognize users and user access privileges
- enable the selection and purchase of products on this Site, and
- record your browsing activity and purchases
This Site's cookies do not and cannot infiltrate a user's hard drive to gather any confidential information. This Site also uses web beacons (also known as clear GIF technology or "action tags") to:
- help deliver cookies
- track views of a web page
How does FactoryBuy.com use my personal information?
Internal Use: We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site, improve Site content and layout, improve our outreach, and market our services and products.
Communication with You: We will use your personal information to communicate with you about our Site and your orders. All customers must provide an email address to allow communication with FactoryBuy.com regarding orders placed. We may send you a confirmation email after you register with us as well as service-related announcements as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address to request notification when we receive a new brand, product style or product, or to sign up for our email newsletter and special offers. You can unsubscribe or opt out of future emails at any time (see the Opt Out/Corrections section below for more details).
Does FactoryBuy.com ever give out my personal information?
We sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations:
Third-party service providers: Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email and phone number to partners such as DHL and UPS in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party's service.
Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers in order to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More on this below in the Data Security section.)
Merger and/or sale of assets: We do not normally sell, trade, or rent personal information to other companies in the course of our business. However, it is possible that we might acquire, merge with or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect.
Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.
How does FactoryBuy.com secure information collected about me?
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
- Safeguarding all financial transactions done through this Site with Secure Sockets Layer ("SSL") encryption
- Granting only employees who are providing a specific service access to your personal information
- Working only with third-party service providers who we believe adequately secure all computer hardware
While our business is designed with safeguarding of your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.
What choices do I have regarding FactoryBuy.com's collection of my information?
You can choose to:
- Correct, delete or update your personal information
- Stop receiving mail to your email address
- Disable your account to prevent any future purchases through that account
To correct, delete or update your personal information, login to "My Accounts" and submit a request through the online Customer Service.
To unsubscribe from emails you receive from FactoryBuy.com, follow the unsubscribe link at the bottom of the email and select the option appropriate for you or making the change in your account settings page.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Are children allowed to use FactoryBuy.com?
We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or are using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site.
Are there links to other websites?
Our Site includes links to other Web sites whose privacy practices which differ from those of FactoryBuy.com. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
How does FactoryBuy.com use and disclose information collected from me offline?
This Policy does not attempt to cover all possible offline methods of collecting or using personal information, however, we will treat any offline collection, use, or disclosure of personal information in a manner consistent with our online practices.
Where can I find updates to this policy?
To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this Privacy Notice on this Site. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to review this Privacy Notice from time to time. Please contact us with any questions.
Our mailing address:
Factory Buy Customer Service Department
18503 Pines Boulevard, Suite 206
Pembroke Pines, FL 33029-1405