FactoryBuy provides warranty and service to every Keencam product that is sold through FactoryBuy.com and shipped from the FactoryBuy warehouses and service centers.
FactoryBuy Toll Free Number: 1-877-494-7403 EST 9am - 5pm Mon - Fri
General return policy:
Unsatisfied with the product:
If for any reason you are not 100% satisfied with a product purchased from FactoryBuy.com, please contact our customer service department by calling the toll free number, or email us at service@factorybuy.com within 14 days of the date you received your order to receive a Return Merchant Authorization “RMA” number for a full refund. Please have your order number ready while you call or make sure the email message contains your order number and order details. Please note that shipping fees are non-refundable. You are responsible for all return shipping costs. Returned product must be in original condition and packaging, and the item must be returned to us within 30 days from the date on your purchase order.
Defective / received item damaged:
If the product is defective, please contact FactoryBuy customer service department via e-mail at service@factorybuy.com within 14 days of the date you received your order to receive a Return Merchant Authorization “RMA” number for a free return shipping, repair, refund, or exchange.
Please send returns with “RMA” number written or label on the box:
Factory Buy Customer Service Department
18503 Pines Blvd., Suite 206,
Pembroke Pines, FL 33029-1405
If you would like to return an item within 14 days order for refund or exchange:
1. Email service@factorybuy.com and request a “RMA” number
2. Pay for both ways Shipping & Handling
3. Ship your order with shipping label provide by FactoryBuy
4. Once your return is received and inspected by the fulfillment centers
5. Refund or exchange will be processed
If you would like to return a defective item within 14 days order for refund or exchange:
1. Email service@factorybuy.com and request a “RMA” number
2. Ship your order to address above (Free Shipping)
3. Email your tracking number and date the package was shipping to service@factorybuy.com with your “RMA” number on subject
4. Once your return is received and inspected by the fulfillment centers
5. Refund or exchange will be processed
If you would like to return an item over 14 days (but within 30 days) order for exchange or refund:
1. Email service@factorybuy.com for an “RMA” number
2. Pay for both ways Shipping & Handling
3. Ship your order with shipping label provide by FactoryBuy
4. Once your item is received and inspected by the fulfillment centers
5. Exchange or Refund will be processed (15% restocking fee will apply)
NOTE:
No refunds or returns are accepted after 30 days! We honor all limited warranties as stated by each product. Any warranty repairs or replacements will be determined on a case by case basis and will likely incur a service charge to be agreed upon by you.
Your refund credit will be processed within 5 business days of us receiving your physical product at our warehouse. Refunds to your credit card may take a full billing cycle (31 days) to appear.
Thank you,
Customer Service Department
Factory Buy Inc.
