If you have any problems, comments, or suggestions, please contact us.
Customer Service:
For questions regarding order status and other after-sales support, login to “My Orders” and click on the order you need help with. From the detailed order page, you can review the order details and track the order progress.
Toll Free: 877-494-7403
Our customer service representatives are available from 9:00am - 5:00pm Eastern Standard Time Monday through Friday, exclusive of national holidays. Please refer to: Working Hours & Holidays.
Ticket System: (temporarily closed, will resume service soon)
As a registered customer, you can request help by submitting a Customer Service ticket. Login to FactoryBuy.com, go to your account, and click the item that you've ordered. You will then find a ticket system that allows you to submit a ticket for customer service of this purchased item. We will normally respond to your ticket within 1 working day.
Live Chat:
For more convenience, you can contact us using Live Chat, an online instant messaging option. If you need more information before you buy; if you have questions about the payment process; if you have problems tracking your orders; or if you want to request service, contact one of our online service representatives using Live Chat
If all customer service representatives are busy, you will be automatically moved to a queue. Simply ensure that your internet connection is ok, and as soon as a customer service representative is available, your message will be responded to. .
If Live Chat is not available, you will be directed to an online form to submit an inquiry message. Once you submit an inquiry, you can track the progress and submit updates in “My Inquiries”
E-mail Us: service@factorybuy.com
We will normally respond to your email within 1 working day.
Bug Reports & Ideas: webmaster@factorybuy.com
If you encounter any problems with the operation of our website, please contact us explaining the problem. We highly appreciate your comments and your suggestions.
Mail Us:
Our mailing address:
Factory Buy Customer Service Department
18503 Pines Boulevard, Suite 206,
Pembroke Pines, FL 33029-1405
Complaints: executive@factorybuy.com
If you are not satisfied with our service, email one of our top executives at executive@factorybuy.com. Please describe the problem in as much detail as possible, including the order number and your name and contact details. An executive will normally respond to your email within 2 working days.
